This policy applies to all Vela Health & Wellbeing services, including elderly care packages, BLS and First Aid training, maternity concierge, and any other service offered by Vela. By booking or engaging any Vela service, clients agree to the terms set out below.
Choose the channel that suits you, whether you're paying locally in naira or from abroad.
| Method | Details | Best For |
|---|---|---|
| Online, Paystack | Card, bank transfer, USSD. Available on the Vela website 24/7. | Nigerian naira payments |
| Online, Flutterwave | Card and international transfer. Available on the Vela website. | USD and GBP payments (diaspora) |
| Bank Transfer | Direct to the Vela Health & Wellbeing business account. Details on invoice. | Corporate invoicing |
| WhatsApp Payment Link | Sent directly by Vela on request. Powered by Paystack. | Quick bookings |
"Care package payments are due in full at the start of each month. No payment, no service. No exceptions."
| Payment term | Monthly, in full, in advance |
| When payment is due | 1st of each month (or date of service start) |
| Payment method | Online via website (Paystack or Flutterwave) or bank transfer |
| Late payment | Service suspended after 3 days without payment |
| Quarterly prepayment discount | 10% off when 3 months are paid upfront |
| Currency | Nigerian Naira (₦) or USD, client selects at checkout |
| Invoicing | Automatic invoice issued on the 25th of each month for the following month |
| Cancellation | One calendar month written notice required. No refund for the notice month. |
| Booking deposit | 50% of session fee, due at time of booking |
| Balance due | 48 hours before the session date |
| How to book | Online via website: select date and tier, then pay deposit instantly |
| Early bird discount | ₦50,000 to ₦100,000 off, applied automatically when booking 14+ days in advance |
| Late registration surcharge | ₦50,000 to ₦100,000 added, applied automatically when booking within 7 days |
| Cancellation by client | Deposit non-refundable if cancelled within 7 days of the session |
| Rescheduling | Permitted once with 7+ days notice at no charge. Second reschedule incurs a 25% fee. |
| Corporate invoicing | Available for premium and standard workplace bookings, 14-day payment terms |
| Cancellation by Vela | Full refund issued within 5 working days if Vela cancels a session |
| Package duration | 9 months, from confirmed booking to 6 weeks postnatal |
| Payment option 1 | Full 9-month package paid upfront, 10% discount applied |
| Payment option 2 | Monthly instalments, paid on the 1st of each month |
| Booking deposit | ₦100,000 / $63 to secure the start date, non-refundable |
| Late payment | Service suspended after 3 days. A reinstatement fee applies. |
| Early termination | No refund for months already paid. One month notice required to stop. |
| Currency | Nigerian Naira (₦) or USD, client selects at checkout |
Vela operates a clear, fair refund policy. We do not offer refunds for services already delivered, or for cancellations within the notice periods stated above.
| Situation | Refund Entitlement | Timeframe |
|---|---|---|
| Vela cancels a training session | Full refund | 5 working days |
| Client cancels 7+ days before training | Deposit retained, balance refunded if paid | 5 working days |
| Client cancels within 7 days of training | No refund, full session fee due | N/A |
| Care package cancelled with 1 month notice | No refund for notice month | N/A |
| Service failure by Vela caregiver | Credit or partial refund, reviewed case by case | 10 working days |
| Maternity, cancelled after booking | Deposit non-refundable, months not yet started refunded | 10 working days |
Risus quisque rutrum himenaeos pharetra habitasse primis torquent nibh feugiat vivamus turpis viverra finibus ligula
